Problem Solution: Global Communications Essay

planetary comm heart is an operating in the telecom industry which provides chat tooth roots to customers worldwide barely currently it is under trem land upous pressure and uncertainty as the companionship is lining ch bothenges pertaining to the rights of its s enquireholders and increasing competition in the industry that has left GC behind early(a) companies. This confederacy is put one across waterting adversely affected by the over all situations to this extent that the persona revalue of GC skin from $28 to $11 which is a huge b miserable to the sh areholders of GC.So it is high time that they get hold of to ask measures and approximately changes in the policies in order to counter the existing problems. This paper is going to discuss the battleful approach that the direction of GC plans to implement which the introduction of unfermented services to the local and capacious outdo customers, further more than the caller-out has planned out a strategy on developing exist cutting measures for the lessening of costs and improve profit qualification and growth and then do the commercializeing on a global scale in order to become a truly global firm. bunk Analysis Issue and Opportunity IdentificationThere are a lot of reasons for Global communication theory standing in the market today, some of them are due to the external forces, over which the comp some(prenominal) had no control that is the change of the cable corporation, however the company did non analyze the future trends in the market and the possibilities of growth and competition which lead to an extreme pressure on the company maculation some reasons were infixed which they could sacrifice avoided through strategic planning and strong governmental policies. Broadly defined some of the study issues that GC faced are as follows which require some immediate action by the attention1) To much competition in the external environment especially because of the e conn ectnce of cable companies which came up with unmistakable solutions related to television, ph whizzs and computers change magnitude the pressure on firms such as Global communications, due to which the market role of GC is decreased in the industry. 2) Global communications operates in an industry which requires flexibility and quick betrothal of technology advancements and if you fail to do so then even survival becomes and issue. This is what happened with Global communication it was not being as innovative as the other companies which lead to these problems.3) The company has to deal with the plunging stock worth from $28 to $11. This was as a result of intense competition. Shareholders also got worried due to the 60% reduction in the stock value and investments opportunities decreased for the company. 4) Another issue is the lay off of the employees and salary cuts while relocating, when movement finding took place then at that place are several other issues that need t o be dealt with it these are the relocation of the workforce or hiring newer ones from the local environment and so on.5) The internal communication of the company is not very effective which leads to other problems and challenges indoors the internal environment since they are facing problems in delivering the selective in machinateation to the employees. The communication process of the company has been one way in this major decision of relocating. This marrow that GC was not able to win the workers confidence and support. The company was divided among the different stakeholders and their interests. 6) The concern did not involve the workers union in the decision making of relocation due to which they are threatening to take some profound action against the company.Not only this, this also leads to lack of motivation and dissatisfaction among the workers. 7) Employee morale is low because of the managements way of working and dealing with their issues of interests and concern . This directly has an impact on the result and import of the firm. The company require to address to all the issues in the best possible ways so that it has a affirmative impact on the brass instrumental performance. Some of the opportunities that they grow in hand are as follows1) The introduction of new services as addressed by the management of the company to cater to the consumer needs and small businesses , this is also beneficial from the growth perspective 2) Outsourcing of their call centers in places such as India and Ireland which are currently located in the United States allow for lead to lowering of costs 3) Growth in the international markets 4) Partnership with the wireless provider company this provide provide connectivity and ease of access to the customers. 5) have and invest in the research and developmentStakeholder Perspectives/Ethical Dilemmas The negotiations amidst Global communication and the technologies Workers Union (TWU) is a proof that the com pany has learnt from its past experience and has decided to implement new ethical codes of decision making. The company plans on resolving them in the coming future and show that business moral philosophy matter at all times. They need a team leader which they have in the form of Katrina who is the CEO she forget come up with relevant theories which leave alone incline towards employee and the companys benefit and protection.She is well in condition(p) man-to-man who is capable of revamping the organization and make it accountable in front of the senior Board. She has the leadership skills and ability to lead the company and implement an effective appraisal dodging and establish goals and driven standards for the work, further more the decisions made volition be made under consideration of the ethics of decision making. The core set of the business give be ingrained in the dodge which lead focus of integrity and honesty. all in all the stakeholders are going to use the theories of ethics as a basis of guidance and reference. Problem educational activityGlobal communications wants to develop the business further into the global market share and stock value for the benefit of all the stakeholders of the company. Global communication is under similar situation same(p) other telecommunication firms in the industry that is competition and pressure. Therefore they have to formulate adequate yet aggressive policies and plans in order to resolves key issues of the firm else even survival get out become an issue for the company. However the management has come up with twain broadly defined solutions to the companys current situation that is relocation of the business and developing new services.Along with this on that point is a lot that needs to be make within the firm to make it strong and integrated. Until the organizational goals, management and the employees are not focused and merge towards one direction and consistent then the long term valu e of the company prat not be increased. Organizational communication Organizational communication is a key to organizations sustainability and grooming. Communication is the exchange of information and ideas that lead to better agnizeing and implementation of plan which further leads to outcome, results and organizational performance.It can be in any form such as upward, downward or informal which is more like a casual communication way. The form of communication as organization is using depends on its culture and frame-up and varies from one place to another. However the idea is that the communication process should be clear, concise, and correct and the next person should understand its meaning and should be able to comprehend the message which can be checked after getting the appropriate feed ass. Global communication has to work on its internal communication method because of its weaknesses and in ability to give results.It has to strengthen it immediately, and take corrective measures in order to connect everybody in the organization and all the different stakeholders. The company has to address the problem of grapevine, the barriers to communication, the work place structure and the gap between the employees and the management communication which is leading resentment and dissatisfaction among them. The company at the moment needs satisfied and do employees which can help the company together to work towards strengthening its position in the industry.The company can set benchmarks by setting the best practices of communication method whichever suits it but it should be a two way method. Benchmarking Benchmarking is the general principles set by the organization to address to key issues and is extremely valuable for the long term performance of the business. These are the points of orientation to which you can refer after completing a specialised job area as it helps in analysis and measurement and also effective usage of resources. They set standards of performance.Global communication also needs to set benchmarks for themselves in each(prenominal) department and system routine of the company. By adopting this into all areas of business the company can give itself room for improvement and efficiency and it forget lead to better understanding the employees need to be trained with the best practice so that the new system can be in built in the organizations system. Impact of risks and ethics on decision making Business ethics and conduct is an essential part of decision making. alone it depends that how much consideration is presumptuousness by each firm on its importance.Research and study has shown that risk can have an influence on ethical decision making. The global business environment has got increased laws and regulations which can lead to organizational crisis. Unethical decisions can not damage the reputation of the company but also stop the people from consuming their products, the sales and profits go down. There fore apart form the laws that govern the businesses to act in the company also have to do their job. The passenger cars at GC have to see that the employees have a high moral ground they are honest to their work, to the community and to the organization.The manager should be aware of the possible risks and the holistic understanding of the external environment and the companys genial responsibility. The job of the management and the leaders in the company is to see that how this is made part of the value system of the company. In this way the individual employee will be able to control their own decisions and conduct and they will not be dependent on the managers and co- workers. To integrate this into the organizational constant vigilance and training of employees is required.Managers also have a tough time in understanding the risks and business ethics. One way of doing this is to understand all the stakeholders who form the ethical issues and concerns and how is this important to the organizations decisions. Measures for performance evaluation The employees and the management of an organization are like partners, together they need to give their best for results and success. GC will set standards for the entire corporation and on with that an effective monitoring system, in the mean time there should be discussions veritable(a)ly on the performance.The managers need to plan an alternate plan of action in case of failure of the appraisal. It is not a one time process its an ongoing thing that will go on, on a regular basis. It requires proper planning where the company goals are set and the role of each employee is described in fact to them ad to what is expected from them, the performance metrics are set and the employees are given training ground on that. There will be a two way communication in this where the employee and the management will meet on regular basis and discuss the issues related to work and performance.Feedback should be taken from the employees and their issues dealt with their involvement in it. The reason GC should invest so much time and effort in the performance evaluation is because it benefits the employees, the managers and the company as a whole. Employees know their contribution to the work and understand it and get the sense of responsibility since everything is so well explained to them so they know their job. Work is more organized and mangers discharge more time in planning and managing rather than taking stress. The over all profitability of the company improves and so does the productivity.Research and development Since it is operating in the telecommunication industry here technology changes snuff it rapidly. Therefore Global communication need to invest in this extensively and allocate separate cypher for this in order to stay ahead of the market and come up with better solutions and improved choice for its customers. End-State Vision Global communication wants to see itself grow in the t elecommunication industry and gain back more than what it had in this market previously. In order to achieve this goal the company wants to 1.Set realistic, possible and timely goals for the organization 2. Produce high quality solutions to the customers and service ands products that is way above their expectations 3. Produce a working environment that gives opportunities for continuous learning and growth. It wants to make Global communication as learning organization where innovations and best practices will be implemented and new methods of efficiency would be used and 4. Maximum drill of companys resources 5. Set standards for work and effective use of appraisal system 6.Individual Goals should be aligned with the organizational goals 7. Take ethical issues and conduct in considering while decision making 8. pause relations with other service providers Alternative Solutions 1. Global communication needs to work on strengthening its internal weaknesses and make them the compa nys strengths. The other option that it has is to improve its external relations with other companies and rather than working individually it can work with other firms GC can merge or collaborate with other companys in the telecommunication industry.In this way the competition will reduce. It will make the two firms more competitive and strong. Their market share will also increase when they join. When two firms merge they will be able to share the knowledge, expertise and technical facilities and capabilities of one another. This will help them in utilizing their resources in a combined and effective manner. The two firms can set organizational goals and work towards its accomplishment. 2. Another alternate the company has is to outsource the business to some other company in the industry however under global communications name.Analysis of Alternative Solutions The solution to merge with some other company has been given the maximum weight because it seems appropriate under the cu rrent scenario, however there are different kind of problems when it comes to merger, such as if the management of the two firms do not pair on common terms and conflict of interest, goals an ideas can lead to organizational crisis. The other option is given less weight relatively because if the outsourced company fails to produce results then the name and image of Global communication will get damaged.The share value can further depreciate of the company therefore there is high risk in both the scenarios and it only depends, it is on GC to se that whether they are coming together with the right kind of company. For that proper investigation and study will take place, the company will have to find another company in the telecommunication industry that will be willing to merge with GC. Even while outsourcing the business the company will have to analyze whether they are giving it to sure people and save hands, which would be able to do to justice to the deal. Optimal Solution The company will have to analyze its structure all over again.Starting from the core activities, organizational structure, the values, traditions and working environment, lines of communication and authority they will have to find the flaws in the system before cabbageing up any new venture and plan. After the flaws are found then planning need to done to overwhelm them and make Global Communication a better working place. The company will redefine its goals and reach it to the employees. There will be effective lines of communication, benchmarking with the best in the industry and later the employees in the GC should be trained according to that.The company will adopt an effective evaluation appraisal system and proper research and development department in order to stay innovative and competent. There will be monitoring system and the end results will be compared with the set goals. The corporate culture and decision making will be based on honesty, correctness, ethics and code of conduct. The new policies and strategies of the company will give special consideration to all the interests of all the stakeholders, employees welfare and involvement will be one of the priorities.It is very necessary to keep a satisfied workforce as this will be reflected in the performance. Apart from that the company will invest in developing new products and services for the customers. pure tone will be of high standards and the business will relocate in a country where all the infrastructure, resources and facilities are available however whatever the decision the company will take the labor union and all the important stakeholders will be involved in order to avoid any legal action or resentment among them. Implementation PlanFor the accomplishment of the long term objectives of the company there need to be an effective leadership which they have in the form of the CEO Katrina, she along with her co workers are going to make this plan successful. Katrina is going to lead the m and each employees responsibility will be explained to them thoroughly. Every one will have to work as a team and judgement the organization as one unit where everyone should work for the company rather than indulge in fulfilling individual goals. This is going to be gradual procedure because integrating values and ethics and appraisal system and its results will take time.All this will be reflected in the performance of the company and the decisions made by the management. Things would start to work by themselves and the lost place of GC will be regained. Evaluation of Results If the planned solution set is applied affectively into GC then soon there will be evident positive changes in the company. There will be set targets for the sales and costs and those will be compared with the end results, thus the end results measurements for the effectiveness of the plan is going to be quantitative as well as qualitative.The quantitative ones will be to amylase the sales and costs result s, the employee turnover rate, and the market share and so on where as the qualitative will be in the form of employee job satisfaction and the companys image in the externally, the management system and the internal communication efficiency and so on. Conclusion Global communication has been facing challenges in the telecommunication industry due to which its stock value and market share was decreasing this lead the company to rethink its strategies and add something new into the company in order to make it compete with the other firms in the industry.The company has plans to expand in the international markets and relocate in India and Ireland and set off new products however first it needs to overcome the weaknesses in its internal structure that is the relations and interests within the different groups of stakeholders. This problem solution helped me to analyze the interpersonal relationship of different stakeholders and their impact on the companys decisions and performance, the importance of ethics in decision making and the different roles played by each individual within an organization. References Abbatangelo-Gray, J., Cole, G. E. , & Kennedy, M. G. (Sep. 2008). 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